Established in 2004 Space Creative is a full service design agency covering all aspects of graphic and web design. Their clients range from small private businesses right through to large public sector organisations.

The business wanted to put in place processes and systems as the company and staff grew. The MD was seeking guidance on communication, management and leadership skills and to develop a strategic plan for the future.


  • Clearly defined systems mean the business is far more efficient
  • Improved communication has led to increased productivity
  • Individual team members interact far more positively with others
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  • Developed a unique ‘Culture Statement’ for the business
  • Documented‘Rules of the Game’ covering basic daily behaviour
  • Created Positional Contracts for every role
  • Introduced reviews to measure performance and success

  • Carried out DiSC Profiling to identify individual’s communication styles
  • Used the results of DiSC to improve interaction between team members
  • Implemented a structured meeting discipline to highlight key areas of focus

  • Documented a Workflow Process for the entire company
  • Introduced Daily Task Management structure for individual team members
  • Created a defined Sales and Marketing Process

“Perhaps; mentor, advisor, motivator, sounding board, confidence builder, believer and listener goes some way towards describing what Ian adds to my business”

– Kate Eady, Managing Director at Space Creative

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