Clark Business Recovery provide independent professional advice to directors and individuals who find themselves in financial difficulties.
The business was growing in an ad-hoc manner and the owner wanted to get some structure in the business and find somebody independent to act as the “alternative view” and advise on building a sales process that could be used by all employees.
Results
- Appointments increased 50% year on year
- Turnover increased significantly ahead of the market
- Staff more focused and team working more cohesively
- Freed up the director’s time to focus on higher level work
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What We Did
- Created a clearly defined Sales Process with key stages
- Trained the staff on the Sales Process
- Implemented a monthly Sales Meeting
- Introduced a CRM system to manage prospects and clients
- Fully rebranded the business
- Implemented a structured monthly marketing meeting
- Launched a new website
- Created e-marketing campaigns and templates
- Implemented systems to monitor work flow
- Instigated a regular meeting to discuss issues with staff
- Reviewed the structure of the business and planned recruitment around it
- Used DiSC profiling to develop inter-staff working relationships
