Established in 1999 Furniture 123 are the UK’s most experienced online furniture retailer with over 18,000 products available for dining room, living room, bedroom, kitchen, hall and office.

The MD wanted to free up his time to focus on business development and growth. The business needed to move away from ‘recession fire-fighting’ mode and get back to continuous improvement by setting and regularly reviewing concrete goals.


  • Enabled the CEO to free up 1 day of his time every week
  • Re-introduced a performance appraisal system within the business
  • Every member of the business is focusing on the same goals
  • Increased the sales conversion rate by 10%
To find out more about how we can help your business, please Contact Us

What We Did

  • Carried out a complete Time Audit to identify where time was being spent
  • Developed and implemented a systematic process for delegating tasks
  • Introduced a ‘Default Diary’ to allocate time to specific tasks

“Working with Next Level has enabled me to free up a whole day each week to dedicate to the long term projects that I need to focus on. I now feel more like a business owner than a business manager.”

– Julian Field, CEO at Furniture 123

To find out where you need to focus in order to take your business to its Next Level,
why not take our Time Management Healthcheck?