Case Studies
Furniture 123
furniture123.co.uk
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Established in 1999 Furniture 123 are the UK’s most experienced online furniture retailer with over 18,000 products available for dining room, living room, bedroom, kitchen, hall and office.

The MD wanted to free up his time to focus on business development and growth. The business needed to move away from ‘recession fire-fighting’ mode and get back to continuous improvement by setting and regularly reviewing concrete goals.

Results

  • Enabled the CEO to free up 1 day of his time every week
  • Re-introduced a performance appraisal system within the business
  • Every member of the business is focusing on the same goals
  • Increased the sales conversion rate by 10%
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What We Did


  • Created a company vision and published it throughout the business
  • Developed a 5 year strategic plan for the business
  • Introduced 90-day planning throughout the business


“Working with Next Level has enabled me to free up a whole day each week to dedicate to the long term projects that I need to focus on. I now feel more like a business owner than a business manager.”

– Julian Field, CEO at Furniture 123

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