Established in 1999 Furniture 123 are the UK’s most experienced online furniture retailer with over 18,000 products available for dining room, living room, bedroom, kitchen, hall and office.
The CEO wanted to free up his time to focus on business development and growth. The business needed to move away from ‘recession fire-fighting’ mode and get back to continuous improvement by setting and regularly reviewing concrete goals.
Results
- Enabled the CEO to free up 1 day of his time every week
- Re-introduced a performance appraisal system within the business
- Every member of the business is focusing on the same goals
- Increased the sales conversion rate by 10%
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What We Did
- Carried out a complete Time Audit to identify where time was being spent
- Developed and implemented a systematic process for delegating tasks
- Introduced a ‘Default Diary’ to allocate time to specific tasks
- Developed a 5 way process for sales
- Designed a specific set of sales reports and KPI’s to help manage sales
- Introduced 90-day management review of all sales strategies
- Created a company vision and published it throughout the business
- Developed a 5 year strategic plan for the business
- Introduced 90-day planning throughout the business
